Returns & Refunds
Your Satisfaction is Our Priority!
If for any reason you’re not completely satisfied with your purchase, we’re here to help.
Return Policy:
- You can return items within 30 days of receipt.
- Products must be in their original packaging, unused, and in resalable condition.
How to Initiate a Return:
- Contact us via email at support@dreamypaws.com with your order number and reason for return.
- We'll provide you with a return label and detailed instructions.
Refunds:
- Once we receive and inspect your return, you’ll be refunded to your original payment method.
- Refund processing may take 3-7 business days, depending on your bank.
Who Covers Shipping Costs for Returns?
- If the return is due to a defective or incorrect item, we’ll cover the return shipping costs.
- For all other returns, shipping costs will be the customer’s responsibility.
Exchanges:
Prefer to exchange an item? Let us know, and we’ll assist you with the process.